Saturday, May 31, 2008
Bev, an IAMS representative, left a response to the blog entry about Danny not eating his IAMS food. Bev said there was a satisfaction guarantee and to call IAMS for a refund.
I called and Bev was right. IAMS will refund the cost of the food and also send some coupons for dog biscuits.
I was pleasantly surprised by their willingness to refund my purchase. Sandy,the IAMS customer representative, was very pleasant. We have used IAMS for a long time and it is great to see such excellent customer service.